The Dunn Police Department will build problem-solving partnerships with our citizens to prevent the next crime and enhance the quality of life throughout our community, always treating people with fairness and respect.
- Open communications
- Our employees
- The Constitution of the United States
- The Constitution of North Carolina
Our mission and core values will drive this organization in terms of management and service delivery each day of each year. We must all know, understand and perform according to our mission and in a manner that is consistent with our values.
The key concepts we will utilize in the implementation of our mission statement are:
- Commitment to citizen (public) satisfaction.
- An emphasis on solving chronic problems within the city.
- Empowering the beat officer to be the problem solver.
- Determining the actual needs and desires of the community, and responding to those needs as priorities.
- Working in partnership with the community to solve problems.
- Utilizing all available resources to impact problems.
- Personalizing police service responses (beat responsibility).
- Becoming proactive, as opposed to reactive.
- Commitment to Citizen Satisfaction
Success within this organization is measured by the satisfaction level of you the citizen. A major governing principle of our Community Oriented Philosophy is to do our best to satisfy the needs of our citizens whenever and however possible. This may translate to spending a little more time explaining our policies and processes, or providing extra assistance beyond the traditional. For example, if a person requires referral to another city employee or department, contact that person yourself, to ensure the problem is properly routed. Leave your name with people contacted, in the event follow-up is needed. Avoid leaving citizens of the community frustrated and disgruntled following contact with our department, as far as humanly possible.
- An Emphasis on Solving Chronic Problems
Instead of using a "Band-Aid" reactive approach to calls for service, problem solving techniques should be utilized whenever possible. Repeat calls can be reduced through problem eradication. This consists of identifying the problem, analyzing potential options, and implementing a results-oriented action plan.
- Empowering the Beat Officer to be the Problem Solver
To effectively resolve problems, beat officers are empowered with the ability to design their own problem-solving plans. Officers will be allowed that freedom to use creativity and resourcefulness in attacking problems. Supervisors become resource providers, helping implement the officer's plans.
- Determining the Actual Needs and Desires of the Community, and Responding to Those Needs as Priorities
The police department has often functioned under the perception that we knew what was most important to the community in the delivery of police services. This led to a high value being placed on immediate response to calls for service. For the most part, citizens of the community were seldom involved in input as to what was most important to them. It has been found that, quite often, the problems most pressing to the general public were nuisance crimes, and the general perception of fear in their neighborhoods. Surveys have found that the perception of fear is often resolved through high visibility patrol efforts, (foot and bicycle patrol, etc.) whether or not crime was actually reduced. It becomes an important factor in Community Oriented Policing to determine the actual needs and desires of the community as to what they expect of the police department. This is learned through surveys, public contact groups, and formal/informal feedback networks.
- Working in Partnership with the Community to Solve Problems
The Community Oreiented Policing Philosophy requires active community participation. This can take the active form of groups such as our Citizens Advisory Board, Community Watch Groups, Police Athletic League, etc.
- Utilizing All Available Resources to Impact Problems
Creative problem solving requires participation by all city departments, including public works, parks and recreation, and the fire department. It may include utilization of civic and private sector resources, as well as other government bodies, such as the health department or district attorney's office.
- Personalizing Police Service Response
A key component of the COPS Philosophy is personalizing police service as much as possible. In essence, this simply means a return to a "beat" concept. Every section of the city has an officer who is personally responsible for that area. Officers are assigned the same beat as consistently as possible, so that the officer will have the opportunity to get to know the people and problems on the beat. Foot and Bicycle Patrol: meeting business operators, home owners, apartment managers: identifying should take place between the officer assigned to the same beat, over the different shifts and days off, for continuity.
Becoming Proactive, as Opposed to Reactive
Instead of waiting to respond to calls for service related to problems in the making, we want to attack a problem as soon as it is identified as such, as aggressively as possible. This can include targeting individual addresses for abatement, high profile enforcement, saturation patrol, calling in other resources, etc.
Code of Ethics
AS A LAW ENFORCEMENT OFFICER, my fundamental duty is to server mankind: to safeguard lives and property; to protect the innocent against deception, the weak against oppression or intimidation, and the peaceful against violence or disorder: and to respect the Constitutional rights of all men to liberty, equality and justice.
I WILL keep my private life unsullied as an example to all; maintain courageous calm in the face of danger, scorn, or ridicule; develop self-restraint; and be constantly mindful of the welfare of others. Honest in thought and deed in both my personal and official life, I will be exemplary in obeying the laws of the land and the regulations of my department. Whatever I see or hear of a confidential nature or that is confided to me in my official capacity will be kept ever secret unless revelation is necessary in the performance of my duty.
I WILL never act officiously or permit personal feelings, prejudices, animosities or friendships to influence my decisions. With no compromise for crime and with relentless prosecution of criminals, I will enforce the law courteously and appropriately without fear or favor, malice or ill will, never employing unnecessary force or violence and never accepting gratuities.
I RECOGNIZE the badge of my office as a symbol of public faith, and I accept it as a public trust to be held so long as I am true to the ethics of the police service. I will constantly strive to achieve these objectives and ideals, dedicating myself before God to my chosen profession........ law enforcement.