Welcome to Dunn, NC: It's All Right Here!

City Services A to Z
 

A
Abandoned Cars
The inspection Office works to rid Dunn neighborhoods of unsightly or nuisance material. Call to report a problem involving abandoned/junk cars and someone will be sent to investigate the report.
230-3505
Accidental Reports
See Police Reports
230-3530
Address Verification
To verify an address or acquire an address for new construction, contact the Planning Office.
230-3503
Animal (Dog) Shelter
The animal control officer of the Dunn Police Department currently operates a dog shelter located just off Susan Tart Road near Betsy Johnson Regional Hospital. It is open on weekdays 10:00 am-1:00pm Monday - Friday. Citizens may adopt animals as pets for a reasonable fee on Wednesday and Friday. In addition, the animal control officer enforces laws concerning animals running at large, leash laws and dog bites. If your pet is lost, please call the shelter.
892-3777
Appliance Disposal
See Bulk Trash.
892-2948
Auctions
The City utilizes an online auction through Govdeals for surplus cars, trucks and heavy equipment, used furniture, bicycles and other surplus materials on an as-needed basis. The auctions are coordinated by the City Administrative Office.
230-3500
B
Backflow Prevention
The Public Works Department and the Inspections Department require backflow prevention on all commercial occupancies and lawn irrigation systems. A complete ordinance is being developed to specify best management practices.
892-2948
Boards and Commissions
Citizens are encouraged to apply for appointment to serve on the City's boards and commissions. A list of available positions and application forms may be obtained from the City Clerk located in the City Administrative Office.
230-3500
Building Permits/Inspection
Building and Zoning regulations and the Housing Code are administered by the Building Inspections Department. Permits are required for general construction, mechanical, plumbing, electrical, moving buildings, demolition, and insulation.

Before starting any building or repair project, contact the Inspections Office.

230-3505
Bulk Trash Pick-Up
Bulk trash, such as worn out furniture, stoves, etc. are picked up only by CALLING the Public Works Office at 892-2948 to give us your address. The weekly deadline for call in's - Tuesday by 5:00 p.m. The extent of such city collection service shall not include major deposits of unwanted or abandoned furniture, appliance or other household incidentals or construction materials resulting from property owners cleaning out owner-occupied, rental or lease properties or from major internal or external renovations or modifications to their properties. If items are put out against regulations they will be red tagged.
892-2948
Burning Trash
The burning of trash is prohibited by the North Carolina Environmental Management Commission. For more information, contact the Fire Department.
892-2938
Business License
Citizens who wish to operate a business in the City of Dunn must obtain a Privilege License from the Dept. of Inspections/Planning. These licenses are valid from July 1 to June 30 of each year. Fees vary according to the type of business. For more information, contact the Dept. of Inspections/Planning.
230-3505
C
Cable TV Complaints
To resolve problems or make comments about cable television service, call the cable company first. If the company does not respond satisfactorily, contact the City Administrative Office.
230-3500
Cemeteries
Three municipal cemeteries located throughout the city are maintained by City staff. For purchase of cemetery spaces, contact the Public Works Department.
892-2948
City Attorney
The City Attorney provides legal advice to the Mayor, City Council and all City departments and regulatory bodies.
892-4029
City Council
Regular meetings of the Dunn City Council are held on the 2nd Tuesday of each month at 7:00 p.m. in the Municipal Building at 401 East Broad Street.

The Mayor is elected on an at-large basis. The six member Council is composed of one representative from each of the City's six wards. The Mayor and Council are elected every four years and together set the policy for the City.

230-3500
City Manager
Dunn operates under a council/manager form of government. The City Manager is charged with administering the day-to-day operations of City government as well as implementing the policies enacted by the City Council.
230-3500
Claims Against the City
A citizen may file a claim against the City for loss or injury as a result of a City activity. For more information, contact the City of Dunn Human Resources Dept.
230-3545
Comments/Compliments/Complaints
Citizens can call the City Administrative Office or the individual department. You may also use our online form.
230-3500
Crime Prevention
Crime prevention is a major emphasis of the Dunn Police Department. Officers are available to help organize Neighborhood Watch programs, which encourage neighbors to watch out for each other and report suspicious activities to police. In addition, the Community Oriented Policing (COPS) Division of the Police Department conducts educational programs in the schools and the community.
230-3533
Crime Stoppers
Citizens who have information which could help Dunn Police solve a crime are encouraged to call the Crime Stoppers hotline. Information can be reported anonymously 24 hours a day, 7 days a week. Cash is awarded in some cases if the information leads to an arrest.
892-2222
Curb & Gutter
To request installation or repair of curb and gutter, contact the Public Works Department.
892-2948
D
Dead Animals
Report any dead animals observed on the city streets to the Public Works Department. Animals will not be picked up on private property.
892-2948
Drainage Problems
Report any drainage problems to the Public Works Department. Also, do not place grass clippings, leaves, brush, etc. in the street curb/gutter area that would restrict water flow. This will assist in preventing clogged drainage arteries.
892-2948
Driveway Permits
The Public Works Department coordinates the review and approval of new driveway connections on City-maintained streets. The North Carolina Department of Transportation reviews and approves all driveway connections to State-maintained streets within City limits.
892-2948
E
Emergencies
To report fires, accidents, crimes and medical emergencies, call 911. The computerized 911 system pinpoints the caller's location so appropriate emergency personnel can be dispatched. From a CELL phone, dial *73.
911
Emergency Water & Sewer Service
For emergency service, Monday-Friday 8 a.m. - 5 p.m., call the Public Works Department. At all other times, call the Police Department at 892-2345.

892-2948

F
Fire Department
The Dunn Emergency Services responds to fires from two fire stations located in the City. Staffed 24/7, they respond to all fires in the Averasboro Fire District . Also, the department conducts fire prevention and fire inspection programs.
For emergencies, call 911.
892-2938
Fire Hydrant Flows
To request a fire hydrant flow, contact Dunn Emergency Services.
892-2938
Fire Hydrant Repairs
To report Fire Hydrant in need of repair, call the Public Works Department.
892-2948
Furniture Disposal
See Bulk Trash Clean-Up.
892-2948
G
Garbage Collection
The City of Dunn, through a private contractor, provides once a week residential curbside collection of roll-out containers. These carts are to be pulled back in from street after your pickup.

For problems with pickup or information on commercial collection, dumpsters, or residential collection schedule contact Republic Waste at 892-2864

892-2864
Government Channel
Citizens can receive continuous information on upcoming City Government events on Time-Warner Cable Channel 7. Programming includes tape delayed broadcasts of City Council meetings.
230-3500
H
House Number
Please make sure your house item is plainly visible from the street for 911 emergencies. The Planning Department coordinates assignment of house numbers.
230-3503
Housing Authority
The Dunn Housing Authority owns and manages assisted housing for low and moderate income families, the handicapped and the elderly. The Housing Authority is governed by its own local board with an Administrative Office located at 817 Stewart Street.
892-5076
I
Information
For information regarding city services, contact the City Administrative Office.
230-3500
Inspections
To schedule a building code related inspection, contact the Inspections Office.
230-3505
J
Junk Cars
See Abandoned Cars.

230-3505

K
L
Lawn Sprinkler
Typically require one inch taps and may not be available in certain locations. See backflow prevention.
892-2948
Leaf Collection
The Public Works Department collects leaves.
A large vacuum truck picks up leaves and grass clippings. The truck runs a continuous route around the city. During heavy leaf season pick up is slower than normal. The leaves and grass clippings may be mixed together. If anything else is mixed with the leaves or grass clippings they cannot be picked up. All trash, paper, bottles, cans, or other materials must be picked out of the leaves and placed into the trash can for pick up. Please place piles next to the curb or ditch line but not in the ditch or gutter because they will wash into the storm drainage system and create bigger problems for the city and your neighbors. Please do not place them in the travel lanes because it is illegal and causes traffic problems. Leaves will NOT be picked up in bags. Also remember not to place items for pickup under power lines or between parked vehicles where our machinery can not reach with our mechanical arms. For additional instructions call the Public Works Office.
892-2948
Leash Law
City ordinance requires that dogs be under physical restraint, such as a leash, or in a secure fence while loose on the owner's property. Dogs must always be under physical restraint off the owner's property. For more information, contact the Animal Control Officer.
892-3777
Library
The Dunn Public Library circulates books, video cassette tapes, and audio tapes. Materials may be checked out for up to three weeks. Library cards are free of charge, and may be acquired by presenting a photo ID with current address and social security number.
892-2899
Licenses-Business
See Business License.
230-3505
Limb Collection
The Public Works Department collects limbs. The limbs are collected in a continuous route around the city, however this same truck picks up furniture on Wednesdays. When storms come or strong winds, limb pickup is heavy therefore turn around time is greater. The City will collect NO branches, limbs or shrubbery larger than five (5) inches in diameter, longer than five (5) feet or heavier than seventy-five (75) pounds. The limbs shall be piled next to the curb and not mixed with other materials. Mixed waste will not be picked up and may result in fines. Also remember not to place items for pickup under power lines or between parked vehicles where our machinery can not reach with our mechanical arms. For additional instructions call the Public Works Office. See drainage problems.

The City will not collect any trimmings cut by landscape or tree service contractors or other commercial workmen.

892-2948
M
Maps
Maps of the City of Dunn and Harnett County are available at the Dunn Area Chamber of Commerce for a fee of $1.50.
892-4113
Mayor

The Mayor, elected every four years, presides at City Council meetings. Together, the Mayor and the City Council are responsible for establishing the general policies under which the City operates.

230-3500
Minimum Housing
230-3505
The City of Dunn has a minimum housing code, which sets minimum standards for residential structures. The purpose of this code is to ensure the protection of the health and safety of the residents of our community. City staff inspects homes for compliance with the code. These inspections are conducted on a systematic basis, or in response to a specific complaint. If you have questions about the minimum housing code, contact Code Enforcement Officer at (910) 230-3505 or blockamy@dunn-nc.org.
N
Noise Control
The City of Dunn recognizes that excessive and unnecessary noise endangers the physical and emotional health and welfare of people and is a public nuisance. Through the city noise ordinance, the Police Department enforces and regulates noise levels. For information or to report a problem, contact the Police Department.
892-2399
O
P
Parks
The City of Dunn operates three parks open seven days a week.
892-2976
Parks & Recreation
The Parks and Recreation Department maintains three area parks which house, the city swimming pool, tennis courts, baseball, softball, soccer and football fields along with picnic shelters, which can be reserved for rental.

The Dr. P.K. Vyas Recreation Center is open daily except Sunday. The center offers a wellness/fitness room with various body conditioning equipment along with a multi-purpose room, which is available for rental. The center also has a gymnasium, an indoor batting cage and a gymnastics room. For more information on the Recreation Center, you may call (910) 897-5538.

The Recreation Department also maintains the Dunn Community Building, which is available for rental for events such as wedding receptions, large family reunions, business conventions, etc. For information or to book an event, call the Recreation Department.

The department also offers a full range of programs for all age groups and holds special events throughout the year. For more information, contact the Parks & Recreation Department. You may also contact the Dunn Area Boosters at PO Box 2272, Dunn, NC 28335.

892-2976
Parking Tickets
Parking Tickets may be paid at the Records Office of the Dunn Police Department.
230-3550
Paving
See Street Maintenance.
892-2948
Planning Board
The Planning Board makes recommendations to the City Council on plans, goals, and objectives relating to growth, development, and redevelopment of the City and extraterritorial planning area.
230-3503
Police Reports
Copies of accident, incident and arrest reports are available at the Records Office of the Dunn Police Department.
230-3550
Pot Holes
Report Pot Holes to the Public Works Department.
892-2948
Property Tax
Property taxes are levied on real property, personal property (automobiles, boats, trailers, etc.) and business personal property. Real property and business personal property taxes are billed in July of each year and due on September 1. If paid during August, 2% discount is given. Taxes may be paid without penalty until January 5. Motor vehicle taxes are billed from Harnett County Tax Office, 910-893-7520. City residents pay both City and County Taxes. For more information, contact the Tax Collector.
230-3516
Public Nuisances
230-3505
City code establishes rules for keeping the City of Dunn a beautiful place. If you have a complaint about any public nuisance (junk vehicles, trash/debris, noxious weeds, etc.), contact the Code Enforcement Officer Brian Lockamy at (910) 230-3505 or blockamy@dunn-nc.org. All complaints will be investigated and handled appropriately.
Q
R
Recreation
See Parks & Recreation.
892-2976
Rescue Squad
The Dunn Rescue Squad responds to rescue and EMS emergencies. The Department is a paramedic level service staffed by four full-time paramedics and approximately 25 volunteers. The Department conducts CPR classes and training.
For emergencies, call 911.
892-1211
Returned Checks
A fee of $25.00 will be assessed upon the return of the check or draft from the financial institution.
S
Senior Center
The City operates the Senior Center that offer a wide range of programs for senior citizens and serves as a nutrition site for the community. Over 80 volunteers help provide the Meals on Wheels Program in our area.
892-3807
Sewer & Water

The Public Works Department is responsible for the construction and maintenance of all water and sewer facilities. The Finance Office is in charge of water and sewer accounts, reconnections, disconnections and transfers.

For more information on Water & Sewer bills, see listing under Utility Billing or call Finance at 230-3510.

For further information on construction and maintenance call Public Works at 892-2948.

Night and holiday emergency water and sewer service can be obtained by calling 892-2345.

892-2948
Sidewalks
Requests for sidewalks or sidewalk repairs can be made by calling the Public Works Department.
892-2948
Storm Drains
Requests for improvements to storm drainage systems are handled by the Public Works Department.
892-2948
Street Lights
Street Light requests should be directed to the City Manager's Office.
To report street lights which are burned out, call Progress Energy at 1-800-452-2777, or the Public Works Department at 892-2948. We need the pole number to process requests or an exact location so a pole number can be obtained.
Street Locations
To find out the location of a City Street, call Planning Department.
230-3503
Street Maintenance

For street paving and repair problems call 892-2948.

For maintenance on state roads such as Pope Rd., McKay Ave., Highway 301, Highway 421, etc. call the Department of Transportation, Lillington, N.C. at 893-4020.

892-2948
Street Marking
The Public Work’s Department is responsible for all street markings.
892-2948
Street Signs, Installation
For street sign installation call the Public Works Department.
892-2948
T
Taxes
See Property Tax.
910-893-7520
Tourism Office
See Visitor Information.
892-3282
U
Utility Billing
Water, sewer and garbage bills are mailed monthly on the last working day of each month for the previous month's service based on usage. The bill is due by the 20th of each month. Bills may be paid by mail, bank draft, credit card, or at the Finance Office at City Hall. After-hours depository is located at City Hall for your convenience. If interested in bank draft or credit card payments, contact the Finance Office for assistance. Hours are 8:00-5:00 p.m.
230-3510
V
Visitor Information

The Dunn Area Tourism Authority housed in the General William C. Lee Museum located at 209 West Divine Street offers visitor information to travelers visiting the Dunn area. Visitor guides, golf guides, Dunn post cards, Dunn souvenirs; calendars of events, tickets to local theatrical productions and brochures for other destinations including North Carolina Travel Guides are available at the Tourism Office. Hours are 8:30 a.m. – 5:00 p.m. www.dunntourism.org; email: tourism@dunnchamber.com

892-3282
Voter Registration
Dunn residents may pick up voter registration forms at the Public Library or at the City Administrative Office.
230-3500
W
Wastewater Treatment
Black River Wastewater Treatment Plant- the City of Dunn operates a 3.75 MGD Wastewater Treatment Plant. For information about the treatment process or tour of facilities, contact the Wastewater Plant.
892-2935
Water Leaks
Adjustments can be made to customer account. The customer will be required to contact the Finance Office and advise of a leak, what type of leak and that the problem is corrected. The adjustment will be based on three month's average useage prior to problem on water and sewer with the excess water at the current wholesale rate. Adjustments are limited to two water bills in a 12 month period.

Water Leaks (in Street or Right of Way). Water leaks in the street need to be reported to the Public Works Office. The water crew will respond and schedule to make the necessary repair.

230-3510
Water Meter Box
To report a broken meter box or missing lid, please contact the Public Works Department.
892-2948
Water/Sewer Service
To activate an existing service for a residence or business, come to the Finance Office at City Hall. A meter deposit is required to begin service. The meter deposit rates are as follows:
Residence-Owned $50.00
Residence-Rental $100.00
Commercial Business $100.00
To transfer service from one location to another location in the City, a fee of $10.00 is required. If the transfer will require more than 10 days a new meter deposit of $50.00 or $100.00 will be required.
230-3510
Water Treatment
Archie Uzzle Water Treatment Plant- The City of Dunn operates an 8 MGD Water Treatment Plant. This plant treats surface water from the Cape Fear. For information about the treatment process or tour of facilities, contact the water plant.
897-5129
Water Quality
To report any changes or problems with drinking water (discoloration, taste or odor), contact the water plant.
897-5129
Weeds & Grass
To report tall weeds and grass or for information on cost for mowing vacant lots, contact the Public Works Department. For lots with structures such as houses or barns, contact the the Code Enforcement Department.
230-3504
X
Y
Yard Sales
Citizens who wish to conduct a yard sale shall obtain a permit from the City Tax Collector’s office. An application for the permit is required and shall include the full name and address of applicant, the location at which the yard sale is to be held and the date the yard sale shall be held. Each citizen is permitted three (3) yard sales per calendar year and each sale shall not run for more than two (2) consecutive days. There is a $2 fee for yard sale permits. For more information, call the City Finance Office, (910) 230-3510.
230-3510
Z
Zoning
For information on zoning, contact the Planning Office.
230-3503


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