A

Abandoned Cars The inspection Office works to rid Dunn neighborhoods of unsightly or nuisance material. Call to report a problem involving abandoned/junk cars and someone will be sent to investigate the report. 230-3505 Accidental Reports See Police Reports 230-3530 Address Verification To verify an address or acquire an address for new construction, contact the Planning Office. 230-3503 Animal (Dog) Shelter The animal control officer of the Dunn Police Department currently operates a dog shelter located just off Susan Tart Road near Betsy Johnson Regional Hospital. It is open on weekdays 10:00 am-1:00pm Monday - Friday. Citizens may adopt animals as pets for a reasonable fee on Wednesday and Friday. In addition, the animal control officer enforces laws concerning animals running at large, leash laws and dog bites. If your pet is lost, please call the shelter. 892-3777 Appliance Disposal See Bulky Items. 892-2948 Auctions The City auctions surplus cars, trucks and heavy equipment, used furniture, bicycles and other surplus materials on an as-needed basis. The auctions are coordinated by the City Administrative Office. 230-3500

B

Backflow Prevention The Public Works Department and the Inspections Department require backflow prevention on all commercial occupancies and lawn irrigation systems. A complete ordinance is being developed to specify best management practices. 892-2948 Boards and Commissions Citizens are encouraged to apply for appointment to serve on the City's boards and commissions. A list of available positions and application forms may be obtained from the City Clerk located in the City Administrative Office. 230-3500 Building Permits/Inspection Building and Zoning regulations and the Housing Code are administered by the Building Inspections Department. Permits are required for general construction, mechanical, plumbing, electrical, moving buildings, demolition, and insulation. Before starting any building or repair project, contact the Inspections Office. 230-3505 Bulky Item Pick-Up Bulky items, such as worn out furniture, stoves, etc. are picked up on Monday's only by CALLING the Public Works Office at 892-2948 to give us your address. The extent of such city collection service shall not include major deposits of unwanted or abandoned furniture, appliance or other household incidentals or construction materials resulting from property owners cleaning out owner-occupied, rental or lease properties or from major internal or external renovations or modifications to their properties. If items are put out against regulations they will be red tagged and later picked up and you will be billed. 892-2948 Burning Trash The burning of trash is prohibited by the North Carolina Environmental Management Commission. For more information, contact the Fire Department. 892-2938 Business License Citizens who wish to operate a business in the City of Dunn must obtain a Privilege License from the City Tax Collector's Office. These licenses are valid from July 1 to June 30 of each year. Fees vary according to the type of business. For more information, contact the Tax Collector. 230-3516

C

Cable TV Complaints To resolve problems or make comments about cable television service, call the cable company first. If the company does not respond satisfactorily, contact the City Administrative Office. 230-3500 Cemeteries Three municipal cemeteries located throughout the city are maintained by City staff. For purchase of cemetery spaces, contact the Public Works Department. After selecting cemetery lots, you must go to the Finance Office to make financial arrangements. 892-2948 City Attorney The City Attorney provides legal advice to the Mayor, City Council and all City departments and regulatory bodies. 892-4029 City Council Regular meetings of the Dunn City Council are held on the 2nd Tuesday of each month at 7:00 p.m. in the Municipal Building at 401 East Broad Street. The Mayor is elected on an at-large basis. The six member Council is composed of one representative from each of the City's six wards. The Mayor and Council are elected every four years and together set the policy for the City. 230-3500 City Manager Dunn operates under a council/manager form of government. The City Manager is charged with administering the day-to-day operations of City government as well as implementing the policies enacted by the City Council. 230-3500 Claims Against the City A citizen may file a claim against the City for loss or injury as a result of a City activity. For more information, contact the City of Dunn Admin. Office 230-3500 Comments/Compliments/Complaints Citizens can call the City Administrative Office or the individual department. You may also use our online form. 230-3500 Crime Prevention Crime prevention is a major emphasis of the Dunn Police Department. Officers are available to help organize Neighborhood Watch programs, which encourage neighbors to watch out for each other and report suspicious activities to police. In addition, the Community Oriented Policing (COPS) Division of the Police Department conducts educational programs in the schools and the community. 230-3533 Crime Stoppers Citizens who have information which could help Dunn Police solve a crime are encouraged to call the Crime Stoppers hotline. Information can be reported anonymously 24 hours a day, 7 days a week. Cash is awarded in some cases if the information leads to an arrest. 230-4500 Curb & Gutter To request installation or repair of curb and gutter, contact the Public Works Department. 892-2948

D

Dead Animals Report any dead animals observed on the city streets to the Public Works Department. Animals will not be picked up on private property. 892-2948 Drainage Problems Report any drainage problems to the Public Works Department. Also, do not place grass clippings, leaves, brush, etc. in the street curb/gutter area that would restrict water flow. This will assist in preventing clogged drainage arteries. 892-2948 Driveway Permits The Public Works Department coordinates the review and approval of new driveway connections on City-maintained streets. The North Carolina Department of Transportation reviews and approves all driveway connections to State-maintained streets within City limits. 892-2948

E

Emergencies To report fires, accidents, crimes and medical emergencies, call 911. The computerized 911 system pinpoints the caller's location so appropriate emergency personnel can be dispatched. From a CELL phone, dial *73. 911 Emergency Water & Sewer Service For emergency service, Monday-Friday 8 a.m. - 5 p.m., call the Public Works Department. At all other times, call the Police Department at 892-2399. 892-2948

F

Fire Department The Dunn Emergency Services responds to fires from two fire stations located in the City. Staffed 24/7, they respond to all fires in the Averasboro Fire District . Also, the department conducts fire prevention and fire inspection programs. For emergencies, call 911. 892-2938 Fire Hydrant Flows To request a fire hydrant flow, contact Dunn Emergency Services. 892-2938 Fire Hydrant Repairs To report Fire Hydrant in need of repair, call the Public Works Department. 892-2948 Furniture Disposal See Bulky Item Clean-Up. 892-2948

G

Garbage Collection The City of Dunn, through a private contractor, provides once a week residential curbside collection of roll-out containers. These carts are to be pulled back in from street after your pickup. For problems with pickup or information on commercial collection, dumpsters, or residential collection schedule contact Republic Waste at 892-2864 892-2864 Government Channel Citizens can receive continuous information on upcoming City Government events on Time-Warner Cable Channel 7. Programming includes tape delayed broadcasts of City Council meetings. 230-3500

H

House Number Please make sure your house item is plainly visible from the street for 911 emergencies. The Planning Department coordinates assignment of house numbers. 230-3503 Housing Authority The Dunn Housing Authority owns and manages assisted housing for low and moderate income families, the handicapped and the elderly. The Housing Authority is governed by its own local board with an Administrative Office located at 601 East Canary Street. 892-5076

I

Information For information regarding city services, contact the City Administrative Office. 230-3500 Inspections To schedule a building code related inspection, contact the Inspections Office. 230-3505

J

Junk Cars See Abandoned Cars. 230-3505

K

L

Lawn Sprinkler Typically require one inch taps and may not be available in certain locations. See backflow prevention. 892-2948 Leaf Collection The Public Works Department collects leaves. A large vacuum truck picks up leaves and grass clippings. The truck runs a continuous route around the city, which is completed about once a week under normal conditions. During heavy leaf season or when the machine has to have repairs it may take as long as two weeks or longer to get all the way around the city. The leaves and grass clippings may be mixed together. If anything else is mixed with the leaved or grass clippings they cannot be picked up. All trash, paper, bottles, cans, or other materials must be picked out of the leaves and placed into the trash can for pick up. Please place piles next to the curb or ditch line but not in the ditch or gutter because they will wash into the storm drainage system and create bigger problems for the city and your neighbors. Please do not place them in the travel lanes because it is illegal and causes traffic problems. Leaves will NOT be picked up in bags. Also remember not to place items for pickup under power lines or between parked vehicles where our machinery can not reach with our mechanical arms. For additional instructions call the Public Works Office. 892-2948 Leash Law City ordinance requires that dogs be under physical restraint, such as a leash, or in a secure fence while loose on the owner's property. Dogs must always be under physical restraint off the owner's property. For more information, contact the Animal Control Officer. 892-3777 Library The Dunn Public Library circulates books, video cassette tapes, and audio tapes. Materials may be checked out for up to three weeks. Library cards are free of charge, and may be acquired by presenting a photo ID with current address and social security number. 892-2899 Licenses-Business See Business License. 230-3516 Limb Collection The Public Works Department collects limbs. The limbs are also collected in a route around the city, however this same truck picks up the furniture on Monday's and also tires about every 3rd week. It can make a complete route in about 2 weeks if limb pickup is normal, when storms come or strong winds, limb pickup is heavy therefore turn around time is greater. The City will collect NO branches, limbs or shrubbery larger than six (6) inches in diameter, longer than six (6) feet or heavier than seventy-five (75) pounds. The limbs shall be piled next to the curb and not mixed with other materials. Mixed waste will not be picked up and may result in fines. Also remember not to place items for pickup under power lines or between parked vehicles where our machinery can not reach with our mechanical arms. For additional instructions call the Public Works Office. See drainage problems. The City will not collect any trimmings cut by landscape or tree service contractors or other commercial workmen. 892-2948

M

Maps Maps of the City of Dunn and Harnett County are available at the Dunn Area Chamber of Commerce for a fee of $1.50. 892-4113 Mayor The Mayor, elected every four years, presides at City Council meetings. Together, the Mayor and the City Council are responsible for establishing the general policies under which the City operates. 230-3500 Minimum Housing 230-3504 The City of Dunn has a minimum housing code, which sets minimum standards for residential structures. The purpose of this code is to ensure the protection of the health and safety of the residents of our community. City staff inspects homes for compliance with the code. These inspections are conducted on a systematic basis, or in response to a specific complaint. If you have questions about the minimum housing code, contact Code Enforcement Officer Steven King at (910) 230-3504 or sking@dunn-nc.org.

N

Noise Control The City of Dunn recognizes that excessive and unnecessary noise endangers the physical and emotional health and welfare of people and is a public nuisance. Through the city noise ordinance, the Police Department enforces and regulates noise levels. For information or to report a problem, contact the Police Department. 892-2399

O

P

Parks The City of Dunn operates three parks open seven days a week. 892-2976 Parks & Recreation The Parks and Recreation Department maintains three area parks which house, the city swimming pool, tennis courts, baseball, softball, soccer and football fields along with picnic shelters, which can be reserved for rental. The Dr. P.K. Vyas Recreation Center is open daily except Sunday. The center offers a wellness/fitness room with various body conditioning equipment along with a multi-purpose room, which is available for rental. The center also has a gymnasium, an indoor batting cage and a gymnastics room. For more information on the Recreation Center, you may call (910) 897-5538. The Recreation Department also maintains the Dunn Community Building, which is available for rental for events such as wedding receptions, large family reunions, business conventions, etc. For information or to book an event, call the Recreation Department. The department also offers a full range of programs for all age groups and holds special events throughout the year. For more information, contact the Parks & Recreation Department. You may also contact the Dunn Area Boosters at PO Box 2272, Dunn, NC 28335. 892-2976 Parking Tickets Parking Tickets may be paid at the Records Office of the Dunn Police Department. 230-3550 Paving See Street Maintenance. 892-2948 Planning Board The Planning Board makes recommendations to the City Council on plans, goals, and objectives relating to growth, development, and redevelopment of the City and extraterritorial planning area. 230-3503 Police Reports Copies of accident, incident and arrest reports are available at the Records Office of the Dunn Police Department. 230-3550 Pot Holes Report Pot Holes to the Public Works Department. 892-2948 Property Tax Property taxes are levied on real property, personal property (automobiles, boats, trailers, etc.) and business personal property. Real property and business personal property taxes are billed in July of each year and due on September 1. If paid during August, 2% discount is given. Taxes may be paid without penalty until January 5. Motor vehicle taxes are billed three months following the renewal of license plates on the vehicle and are due within 30 days of billing. Motor vehicle taxes are billed from Harnett County Tax Office, 910-893-7520. City residents pay both City and County Taxes. For more information, contact the Tax Collector. 230-3516 Public Nuisances 230-3504 City code establishes rules for keeping the City of Dunn a beautiful place. If you have a complaint about any public nuisance (junk vehicles, trash/debris, noxious weeds, etc.), contact the Code Enforcement Officer Steven King at (910) 230-3504 or sking@dunn-nc.org. All complaints will be investigated and handled appropriately.

Q

R

Recreation See Parks & Recreation. 892-2976 Rescue Squad The Dunn Rescue Squad responds to rescue and EMS emergencies. The Department is a paramedic level service staffed by four full-time paramedics and approximately 25 volunteers. The Department conducts CPR classes and training. For emergencies, call 911. 892-1211 Returned Checks A fee of $25.00 will be assessed upon the return of the check or draft from the financial institution.

S

Senior Center The City operates the Senior Center that offer a wide range of programs for senior citizens and serves as a nutrition site for the community. Over 80 volunteers help provide the Meals on Wheels Program in our area. 892-3807 Sewer & Water The Public Works Department is responsible for the construction and maintenance of all water and sewer facilities. The Finance Office is in charge of water and sewer accounts, reconnections, disconnections and transfers. For more information on Water & Sewer bills, see listing under Utility Billing or call Finance at 892-2457. For further information on construction and maintenance call Public Works at 892-2948. Night and holiday emergency water and sewer service can be obtained by calling 892-2399. 892-2948 Sidewalks Requests for sidewalks or sidewalk repairs can be made by calling the Public Works Department. 892-2948 Storm Drains Requests for improvements to storm drainage systems are handled by the Public Works Department. 892-2948 Street Lights Street Light requests should be directed to the City Manager's Office. To report street lights which are burned out, call Progress Energy at 1-800-452-2777, or the Public Works Department at 892-2948. We need the pole number to process requests or an exact location so a pole number can be obtained. Street Locations To find out the location of a City Street, call Planning Department. 230-3503 Street Maintenance For street paving and repair problems call 892-2948. For maintenance on state roads such as Pope Rd., McKay Ave., Highway 301, Highway 421, etc. call the Department of Transportation, Lillington, N.C. at 893-4020. 892-2948 Street Marking The Public Work’s Department is responsible for all street markings. 892-2948 Street Signs, Installation For street sign installation call the Public Works Department. 892-2948

T

Taxes See Property Tax. 230-3516 Tourism Office See Visitor Information. 892-3282

U

Utility Billing Water, sewer and garbage bills are mailed monthly on the last working day of each month for the previous month's service based on usage. The bill is due by the 20th of each month. Bills may be paid by mail, bank draft, credit card, or at the Finance Office at City Hall. After-hours depository is located at City Hall for your convenience. If interested in bank draft or credit card payments, contact the Finance Office for assistance. Hours are 8:00-5:00 p.m. 230-3510

V

Visitor Information The Dunn Area Tourism Authority housed in the General William C. Lee Museum located at 209 West Divine Street offers visitor information to travelers visiting the Dunn area. Visitor guides, golf guides, Dunn post cards, Dunn souvenirs; calendars of events, tickets to local theatrical productions and brochures for other destinations including North Carolina Travel Guides are available at the Tourism Office. Hours are 8:30 a.m. – 5:00 p.m. www.dunntourism.org; email: tourism@dunnchamber.com 892-3282 Voter Registration Dunn residents may pick up voter registration forms at the Public Library or at the City Administrative Office. 230-3500

W

Wastewater Treatment Black River Wastewater Treatment Plant- the City of Dunn operates a 3.75 MGD Wastewater Treatment Plant. For information about the treatment process or tour of facilities, contact the Wastewater Plant. 892-2935 Water Leaks Adjustments can be made to customer account. The customer will be required to contact the Finance Office and advise of a leak, what type of leak and that the problem is corrected. The adjustment will be based on three month's average useage prior to problem on water and sewer with the excess water at the current wholesale rate. Adjustments are limited to two water bills in a 12 month period. Water Leaks (in Street or Right of Way). Water leaks in the street need to be reported to the Public Works Office. The water crew will respond and schedule to make the necessary repair. 230-3510 Water Meter Box To report a broken meter box or missing lid, please contact the Public Works Department. 892-2948 Water/Sewer Service To activate an existing service for a residence or business, come to the Finance Office at City Hall. A meter deposit is required to begin service. The meter deposit rates are as follows: Residence-Owned $50.00 Residence-Rental $100.00 Commercial Business $100.00 To transfer service from one location to another location in the City, a fee of $10.00 is required. If the transfer will require more than 10 days a new meter deposit of $50.00 or $100.00 will be required. 230-3510 Water Treatment Archie Uzzle Water Treatment Plant- The City of Dunn operates an 8 MGD Water Treatment Plant. This plant treats surface water from the Cape Fear. For information about the treatment process or tour of facilities, contact the water plant. 897-5129 Water Quality To report any changes or problems with drinking water (discoloration, taste or odor), contact the water plant. 897-5129 Weeds & Grass To report tall weeds and grass or for information on cost for mowing vacant lots, contact the Public Works Department. For lots with structures such as houses or barns, contact the the Code Enforcement Department. 230-3504

X

Y

Yard Sales Citizens who wish to conduct a yard sale shall obtain a permit from the City Tax Collector’s office. An application for the permit is required and shall include the full name and address of applicant, the location at which the yard sale is to be held and the date the yard sale shall be held. Each citizen is permitted three (3) yard sales per calendar year and each sale shall not run for more than two (2) consecutive days. There is no fee for yard sale permits. For more information, call the City Finance Office, (910) 230-3510. 230-3516

Z

Zoning For information on zoning, contact the Planning Office. 230-3503

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